Connection problems
Check your internet connection, update the app and confirm that you are using the same account. If the issue continues, include your device model and a short description when contacting support.
AURA RUMBLE / SUPPORT
Help for every match.
Quick answers for Aura Rumble on iPhone and iPad.
In-app purchases
Purchases are handled by Apple. Confirm that the transaction has completed, then use Restore purchases in the in-app Settings screen. Do not buy the item again while a purchase is still being verified.
Restoring purchases
Use Restore purchases in Settings on a supported iPhone or iPad. Non-consumable entitlements can be restored; consumed Gems are recorded by the game account.
Notifications
Notifications are optional. Check permission in iOS Settings, then confirm the notification preference in the app. Push delivery may be delayed or unavailable in some situations.
Matchmaking and Friend Duel
Make sure both players are online and on a compatible app version. A request can expire or be unavailable if the other player is offline or has declined it.
Delete an account
Use Delete my account in the in-app Settings screen when your online account is available. If you cannot access the app, contact support and explain that you want an account deletion request.
CONTACT SUPPORT
Report a bug or ask a question
Include your device model, app version, account identifier if available, and the steps that led to the issue. Do not send passwords or payment card details.
support@asydprojects.comThis address is prepared for the site but still requires manual activation and verification.